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Your Autistic Life FR/EN/ESOh, the joys of modern phone trees."Welcome to our customer service system. Did you know that you can go online..."[To myself: Yes, I did know this, but I also know that I need to talk to someone.]"... to access our services. You can go to www.hell.org and pick a devil to torment you. [2 more minutes of shit]""Press one if you're trying to flobuluate."[Presses 1.]"You're trying to irrictate."[No!!!]"Do you know the declaration of independence? Here it is [...]"[ 🤬 ]"How about we read you the Bible while you wait? Genesis 1.1..."[ 🤬 🤬 🤬 🤬 🤬 🤬 🤬 🤬 🤬 🤬]<a href="https://mast.yourautisticlife.com/tags/USHealthcare" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#USHealthcare</a> <a href="https://mast.yourautisticlife.com/tags/PhoneTree" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#PhoneTree</a> <a href="https://mast.yourautisticlife.com/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a> <a href="https://mast.yourautisticlife.com/tags/jerks" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#jerks</a>

LorryThe <a href="https://infosec.exchange/tags/Automattic" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Automattic</a> Customer Service (sorry "Customer Happiness") team are quite nice to deal with, at least the ones at Pocket Casts. I didn't quite get what I needed, but that was more my fault for being riddled with ADHD and chronic forgetfulness than theirs.They came to a good compromise though.I feel I should probably call out good CS when I see it rather than just whining about the bad :D<a href="https://infosec.exchange/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a> <a href="https://infosec.exchange/tags/PocketCasts" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#PocketCasts</a> <a href="https://infosec.exchange/tags/Podcast" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Podcast</a> <a href="https://infosec.exchange/tags/Android" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Android</a> <a href="https://infosec.exchange/tags/ADHD" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ADHD</a>

Your Autistic Life FR/EN/ES"Stay on the line. Our highly trained customer service representatives will take care of you."[Music....]"Good morning, This is Nancy. How can I help you?""They said you are highly trained. Is this true?""Yes. It is.""Can you jump through a flaming hoop?""Well. No.""Ah. How about you do a backflip?""No.""Well.... that's not what I call highly trained. My cat is more highly trained than you are. Bye!""Sir! This..."[Click.]<a href="https://mast.yourautisticlife.com/tags/CSRs" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CSRs</a> <a href="https://mast.yourautisticlife.com/tags/HighlyTrained" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#HighlyTrained</a> <a href="https://mast.yourautisticlife.com/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a> <a href="https://mast.yourautisticlife.com/tags/cats" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#cats</a> <a href="https://mast.yourautisticlife.com/tags/microfiction" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#microfiction</a>

floWollt ihr meine Stellensuche nochmal durchs FediVerse tragen? Wäre sehr lieb - danke! Als ausgebildeter IT-Systemkaufmann suche ich eine Stelle im Bereich Customer Support / Software Support / ..., wenn möglich auf Linux-Clients. Bitte hier die Langform beachten: <a href="https://iceshrimp.de/notes/a7ogcrn9n8l1il1f" rel="nofollow noopener noreferrer" target="_blank">iceshrimp.de/notes/a7ogcrn9n8l1il1f</a> <a href="https://iceshrimp.de/tags/Jobsuche" rel="nofollow noopener noreferrer" target="_blank">#Jobsuche</a> <a href="https://iceshrimp.de/tags/FediHire" rel="nofollow noopener noreferrer" target="_blank">#FediHire</a> <a href="https://iceshrimp.de/tags/CustomerSupport" rel="nofollow noopener noreferrer" target="_blank">#CustomerSupport</a> <a href="https://iceshrimp.de/tags/CustomerService" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a> <a href="https://iceshrimp.de/tags/SoftwareSupport" rel="nofollow noopener noreferrer" target="_blank">#SoftwareSupport</a>

Jonathan Kamens 86 47Here's a really good <a href="https://federate.social/tags/customerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#customerService</a> experience to balance the bad ones I often post about here… Yesterday I had to call <a href="https://federate.social/tags/Amica" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Amica</a> to get my old motorcycle removed from my policy, my new one added, and an insurance binder sent to the dealership to provide to the bank that gave me the loan for the bike. The Amica representative I dealt with was FABULOUS. She was helpful, friendly, and obviously extremely competent. We got everything done in record time. It was a pleasure dealing with her.

☮ ♥ ♬ 🧑‍💻“Telstra is expecting to shrink its <a href="https://ioc.exchange/tags/workforce" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#workforce</a> by 2030 with “AI <a href="https://ioc.exchange/tags/efficiencies" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#efficiencies</a>” potentially coming through <a href="https://ioc.exchange/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a>, software development and the use of autonomous <a href="https://ioc.exchange/tags/AIAgents" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#AIAgents</a>, the company has told investors on Tuesday.The telco’s chief executive, <a href="https://ioc.exchange/tags/VickiBrady" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#VickiBrady</a>, told the <a href="https://ioc.exchange/tags/Telstra" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Telstra</a>’s annual <a href="https://ioc.exchange/tags/InvestorDay" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#InvestorDay</a> on Tuesday that <a href="https://ioc.exchange/tags/ArtificialIntelligence" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ArtificialIntelligence</a> “will be a significant unlock when it comes to enabling our <a href="https://ioc.exchange/tags/workforce" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#workforce</a>”.“We will embrace AI, as every business will need to, and we expect the pace of change over the next five years to be extraordinary,”…“Ackland said the more than $1bn of capital <a href="https://ioc.exchange/tags/expenditure" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#expenditure</a> and operating expenditure on <a href="https://ioc.exchange/tags/software" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#software</a> <a href="https://ioc.exchange/tags/development" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#development</a> and <a href="https://ioc.exchange/tags/IT" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#IT</a> was another area <a href="https://ioc.exchange/tags/AI" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#AI</a> “has the potential to fundamentally change how this is done”.Look who’s been consulting the economic tea-leaves. Will Vicki and her team be sacked if/when the plan fails? Of course not. <a href="https://ioc.exchange/tags/WhiteCollar" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#WhiteCollar</a> / <a href="https://ioc.exchange/tags/sackings" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#sackings</a> / <a href="https://ioc.exchange/tags/australia" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#australia</a> <<a href="https://theguardian.com/business/2025/may/27/telstra-ai-job-cuts-investors-workforce" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://theguardian.com/business/2025/may/27/telstra-ai-job-cuts-investors-workforce</a>>

MathzyEffing British Gas.The last account I have to change my email address on. Can you do it online? No. Can you do it via a phone call? No idea - they don't give a number. Surely text chat? Well yes, and they say they've done it. Have they? Fuck no.Luckily it's only an account for once-a-year boiler check, but they really are useless.<a href="https://mastodon.green/tags/BritishGas" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#BritishGas</a> <a href="https://mastodon.green/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a>

JL Johnson :veri_mast:I ordered [another :amariokartluigi:] Ryobi tool from Home Depot with Wednesday delivery, which I was OK with. HD and FedEx got SUPER excited and contacted me multiple times to let me know it would come a day early. Wee! Then the damn thing didn't show up, and now it's back on for today. What a miserable, and totally unnecessary experience.<a href="https://vmst.io/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a> <a href="https://vmst.io/tags/HomeDepot" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#HomeDepot</a> <a href="https://vmst.io/tags/FedEx" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#FedEx</a> <a href="https://vmst.io/tags/Ryobi" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Ryobi</a>

C."You have opted out of paperless billing."No, I just reversed your auto-enrolment of me into your paperless billing without asking me.There's a difference.<a href="https://mindly.social/tags/CustomerDisservice" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerDisservice</a> <a href="https://mindly.social/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a> <a href="https://mindly.social/tags/paperless" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#paperless</a> <a href="https://mindly.social/tags/billing" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#billing</a>

Jonathan Kamens 86 47Today <a href="https://federate.social/tags/USAA" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#USAA</a> notified me that they finally opened the credit card dispute I had requested, after I requested it three times, the third time in a letter to the CEO. Unfortunately, they got it wrong, again. My letter clearly said I only wanted to dispute part of the charge, but they opened a dispute for the whole charge. I have just sent them a fourth letter pointed out the error and asking them (again) to handle this properly. <a href="https://federate.social/tags/smdh" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#smdh</a> <a href="https://federate.social/tags/customerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#customerService</a> <a href="https://federate.social/tags/fail" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#fail</a>

Jonathan Kamens 86 47I sent a letter to the president of <a href="https://federate.social/tags/USAA" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#USAA</a> today. The first draft of the letter started, "What kind of clown show are you running over there?" but, probably wisely, I removed that sentence from the final letter. <a href="https://federate.social/tags/banking" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#banking</a> <a href="https://federate.social/tags/creditCards" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#creditCards</a> <a href="https://federate.social/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a> <a href="https://federate.social/tags/fail" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#fail</a> 🧵1/5

Jonathan Kamens 86 47Remember that story I told a few months ago (<a href="https://federate.social/@jik/113676295721026882" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://federate.social/@jik/113676295721026882</a>) about a hellish experience I had at Home Depot which ended with me in possession of a store credit I couldn't use on the Home Depot website? Well, today I attempted to use it in person at Home Depot. Fellow capitalism-sufferers, it did not go well. <a href="https://federate.social/tags/capitalism" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#capitalism</a> <a href="https://federate.social/tags/customerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#customerService</a> <a href="https://federate.social/tags/HomeDepot" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#HomeDepot</a> 🧵1/9

DopeGhotiRandom thought of the day:Do we have a metasyntactic name for someone who is the opposite of a Karen?You see someone in a retail / customer service setting who is raising a concern in a firm, but polite and respectful manner and not causing a scene. This person is more of a [BLANK] than a Karen. Fill in the blank!<a href="https://infosec.exchange/tags/MetasyntacticVeriables" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#MetasyntacticVeriables</a> <a href="https://infosec.exchange/tags/Karen" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Karen</a> <a href="https://infosec.exchange/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a>

Peter Kisner ≈<a href="https://www.youtube.com/watch?v=JaNFNtk-d7Y" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://www.youtube.com/watch?v=JaNFNtk-d7Y</a><a href="https://dice.camp/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a> <a href="https://dice.camp/tags/OccultForces" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#OccultForces</a>

Jonathan Kamens 86 47Me: orders new watch band from <a href="https://federate.social/tags/Garmin" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Garmin</a> web site (old band broke) Garmin: cancels order the next day with vague, useless explanation: "information could not be verified as entered" Me: calls Garmin <a href="https://federate.social/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a>, asks what's up Garmin customer service: I have no idea why order was cancelled, but I'll send a message to order fulfillment asking them not to do that again, and you can try placing a new order Me: places the order again Are they going to fulfill the order this time?

LisaHAfter the most miserable weekend of my life, here is what I've learned:Never ever use 1-800-Packrats if you have the option to use Pods or Ubox. Or any other <a href="https://mastodon.social/tags/moving" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#moving</a> service <a href="https://mastodon.social/tags/relocation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#relocation</a> <a href="https://mastodon.social/tags/movers" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#movers</a>Their rudeness and total lies were a disaster for me, despite my trying for a month to ensure everything was on track. I could easily win a lawsuit for breach of contract but I want nothing to do with them ever againPods will at least put you on hold and find the true answer <a href="https://mastodon.social/tags/customerservice" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#customerservice</a>

Coralie RenéeSoooooo <a href="https://mamot.fr/tags/openforwork" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#openforwork</a> then 😉😉😉<a href="https://mamot.fr/tags/remote" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#remote</a> <a href="https://mamot.fr/tags/customerservice" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#customerservice</a> <a href="https://mamot.fr/tags/salesforce" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#salesforce</a> I need to get into <a href="https://mamot.fr/tags/zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#zendesk</a> too...

James RussellJoey McBarfly Is The Real MVP<a href="https://kolektiva.social/tags/customerservice" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#customerservice</a> <a href="https://kolektiva.social/tags/customerservicethings" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#customerservicethings</a> <a href="https://kolektiva.social/tags/customerserviceproblems" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#customerserviceproblems</a> <a href="https://kolektiva.social/tags/customerservicebelike" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#customerservicebelike</a> <a href="https://kolektiva.social/tags/hospitality" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#hospitality</a> <a href="https://kolektiva.social/tags/retail" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#retail</a> <a href="https://kolektiva.social/tags/hotel" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#hotel</a> <a href="https://kolektiva.social/tags/hotels" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#hotels</a> <a href="https://kolektiva.social/tags/justcustomerservicethings" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#justcustomerservicethings</a> <a href="https://kolektiva.social/tags/capcut" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#capcut</a>

Likely Jan LukasNeeded some <a href="https://mstdn.ca/tags/advice" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#advice</a> about a specific product today (and the Internet had been a rather big failure regardless of my search terms).Whilst the <a href="https://mstdn.ca/tags/paint" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#paint</a> area was staffed as I was arriving, by the time I got to the desk, all had disappeared and remained so for several minutes.Bonus discovery: they probably don't live-monitor their <a href="https://mstdn.ca/tags/CCTV" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CCTV</a> cameras. 😳<a href="https://mstdn.ca/tags/yeg" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#yeg</a> <a href="https://mstdn.ca/tags/yegbiz" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#yegbiz</a> <a href="https://mstdn.ca/tags/help" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#help</a> <a href="https://mstdn.ca/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a> <a href="https://mstdn.ca/tags/AbandonAllHope" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#AbandonAllHope</a>

Alo Japan<a href="https://www.alojapan.com/1242477/work-with-a-smile-but-thats-harassment-say-nearly-half-of-japanese-polled/" rel="nofollow noopener noreferrer" target="_blank">https://www.alojapan.com/1242477/work-with-a-smile-but-thats-harassment-say-nearly-half-of-japanese-polled/</a> Work with a smile? But that’s harassment, say nearly half of Japanese polled <a href="https://channels.im/tags/aeon" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#aeon</a> <a href="https://channels.im/tags/Ano" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Ano</a> <a href="https://channels.im/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerService</a> <a href="https://channels.im/tags/harassment" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#harassment</a> <a href="https://channels.im/tags/Helpfeel" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Helpfeel</a> <a href="https://channels.im/tags/hospitality" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#hospitality</a> <a href="https://channels.im/tags/Japan" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Japan</a> <a href="https://channels.im/tags/JapanNews" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#JapanNews</a> <a href="https://channels.im/tags/JapanTopics" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#JapanTopics</a> <a href="https://channels.im/tags/Kyoto" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Kyoto</a> <a href="https://channels.im/tags/Mainichi" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Mainichi</a> <a href="https://channels.im/tags/McdonaldsJapan" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#McdonaldsJapan</a> <a href="https://channels.im/tags/news" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#news</a> <a href="https://channels.im/tags/NoSmiles" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#NoSmiles</a> <a href="https://channels.im/tags/omotenashi" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#omotenashi</a> <a href="https://channels.im/tags/ServiceWorkers" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ServiceWorkers</a> <a href="https://channels.im/tags/smile" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#smile</a> <a href="https://channels.im/tags/WorkplaceHarassment" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#WorkplaceHarassment</a> In Japan, a nation famed for its high standards of customer service, a new survey has found that nearly half of those polled think asking store employees to smile is a fo…

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