https://www.alojapan.com/1283677/man-in-japan-arrested-for-forcing-store-clerk-to-shave-head-in-apology/ Man in Japan arrested for forcing store clerk to shave head in apology #Clippers #CustomerHarassment #Dogeza #ElectricHairClippers #head #Japan #JapanNews #JapanTopics #Kasuhara #Kyoto #MinamiWard #Nagoya #news #Osaka #SankeiShimbun #ServiceSector #shave #SoraNews24 #Tokyo A man in Kyoto has been arrested for allegedly forcing an electronics store employee into shaving his head in a dramatic act of apology – an incident that has cast fresh li…

The internal affairs ministry says 35% of local government officials have experienced harassment such as unreasonable demands and unpleasant behavior by administrative service users and other related parties. https://www.japantimes.co.jp/news/2025/04/25/japan/municipal-workers-harassment/?utm_medium=Social&utm_source=mastodon #japan #internalaffairsministry #customerharassment #surveys

https://www.alojapan.com/1255419/osaka-expo-explains-why-security-guard-made-groveling-bow-to-attendee/ Osaka Expo Explains Why Security Guard Made Groveling Bow to Attendee #CustomerHarassment #news #Osaka #OsakaExpo #OsakaNews #大阪 #大阪府 This week, a mysterious video floated around Japanese social media. It depicted a security officer at the recently opened Osaka Expo apparently doing a head-to-floor bow – a dogeza, or deep apology bow – to an attendee. The footage renewed discussions about so-called “customer harassment” in Japan, with many se…

https://www.alojapan.com/1223713/tokyo-gears-up-for-april-launch-of-law-against-harassment-by-customers/ Tokyo gears up for April launch of law against harassment by customers #CustomerHarassment #jobs #MentalHealth #Tokyo #TokyoMetropolitanGovernment #TokyoTopics #YurikoKoike #東京 #東京都 As the Tokyo Metropolitan Government prepares to implement an ordinance against harassment by customers next month — the first of its kind in Japan — it has released guidelines on how various companies and organizations can incorporate the new rule into their dail…

The Tokyo Metropolitan Government will soon implement an ordinance against harassment by customers — the first of its kind in Japan — with the national government soon to follow. https://www.japantimes.co.jp/news/2025/03/17/japan/society/tokyo-gears-up-for-customer-harassment-rule/?utm_medium=Social&utm_source=mastodon #japan #society #customerharassment #jobs #mentalhealth #yurikokoike #tokyometropolitangovernment

Customer harassment is driving Japan’s part-time workers to quit fast, with 34.2% of companies surveyed seeing employees leaving within a month of starting work. https://www.japantimes.co.jp/news/2025/01/23/japan/customer-harassment-quit-survey/?utm_medium=Social&utm_source=mastodon #japan #customerharassment #surveys #nonregularworkers #jobs

The Japan Federation of Service and Tourism Industries Workers' Unions plans to demand a record pay hike of 6% including regular raises in this year's shuntō spring wage negotiations. https://www.japantimes.co.jp/business/2025/01/21/companies/wage-talks-service-workers/?utm_medium=Social&utm_source=mastodon #business #companies #shunto #wages #tourism #customerharassment

Japan's health ministry has drawn up a report that includes a plan to require companies to take measures against harassment of workers by customers. https://www.japantimes.co.jp/news/2024/12/27/japan/customer-harassment-law/?utm_medium=Social&utm_source=mastodon #japan #customerharassment #mhlw #humanrights

In a first for Japan, the Tokyo Metropolitan Government passed an ordinance to protect workers from customer harassment, or aggressive behavior and unreasonable demands from customers toward staff. https://www.japantimes.co.jp/news/2024/10/04/japan/crime-legal/customer-harassment-ordinance/ #japan #crimelegal #customerharassment #mentalhealth #jobs #tokyo #yurikokoike

Japanese companies are developing artificial intelligence tools to protect call center workers from "customer harassment," or unreasonable complaints and disruptive behavior by customers. https://www.japantimes.co.jp/business/2024/09/03/companies/japan-ai-tool-for-harassment/ #business #companies #ai #customerharassment #softbank #fujitsu

The Kashiwa Labor Standards Inspection Office in Chiba Prefecture has officially recognized that the death by suicide of a young male employee at a housing manufacturer in 2020 was caused by customer harassment. https://www.japantimes.co.jp/news/2024/07/24/japan/society/chiba-suicide-customer-harassment/ #japan #society #suicide #customerharassment #polus

UA Zensen, a federation of labor unions in the Japanese retail and service industries, has urged employers to create a manual of instructions to address the harassment of workers by customers. https://www.japantimes.co.jp/news/2024/06/06/japan/japan-customer-harassment/ #japan #customerharassment #unions #uazensen #surveys #airlines #ana #rail #jr

Dealing with irate customers can be extremely stressful for call center workers but SoftBank thinks it has a solution: softening the tone of customers' voices through AI. https://www.japantimes.co.jp/business/2024/05/16/softbank-call-center-ai/ #business #softbank #ai #customerharassment

In Japan, customers harassing front-line workers with aggressive behavior has become an increasing problem, prompting municipalities and companies to take stricter measures. https://www.japantimes.co.jp/news/2024/05/02/japan/society/customer-harassment-awareness/ #japan #society #tokyo #jobs #bullying #tokyometropolitangovernment #localgovernment #rail #fukuoka #customerharassment