Lorry<p>Does anyone here know anyone who works for Joker.com - It seems the place that somebody may.</p><p>About a decade ago, I lost access to the email my account login is under. The domain was essentially stolen (via Joker and for the same reason this is happening now) so obviously I have no reason to trust the present owner.</p><p>Sadly though, that means that all of my domains on <a href="https://infosec.exchange/tags/Joker" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Joker</span></a> are potentially "owned" by anyone who has access to that email address - They get all my expiry notices, all my billing information, everything. And Joker won't change it, because they need me to confirm any changes from the old email address - Which again, I haven't had access to for a decade.</p><p>I have gone through hoops over the years, where they say "We can't change it, you just need to confirm it" - It's like talking to a lobotomised traffic warden; the concept doesn't seem unusual, or hard to understand, I can prove who I am with a European passport or you know, because I am pretty well known on the Internet and I can login to the account and have the password and 2FAs and phone numbers connected with it.</p><p>It's beyond frustrating! And I know German bureaucracy is supposedly bad; but this is just insanity.</p><p>If I can't do it through Joker, is there a body above them that takes consumer complaints? I have a wonderful collection of 30 years of support emails for them :P</p><p><a href="https://infosec.exchange/tags/Joker" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Joker</span></a> <a href="https://infosec.exchange/tags/DNS" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DNS</span></a> <a href="https://infosec.exchange/tags/Germany" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Germany</span></a> <a href="https://infosec.exchange/tags/Bureaucracy" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Bureaucracy</span></a> <a href="https://infosec.exchange/tags/DomainNames" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>DomainNames</span></a> <a href="https://infosec.exchange/tags/Support" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Support</span></a> <a href="https://infosec.exchange/tags/Internet" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Internet</span></a> <a href="https://infosec.exchange/tags/CSL" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CSL</span></a> </p><p><span class="h-card" translate="no"><a href="https://mastodon.ie/@davork" class="u-url mention" rel="nofollow noopener noreferrer" target="_blank">@<span>davork</span></a></span></p>