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nocci [cyberpunk'd]Orrrr... mein einer Hoster macht mich fuchsig. Kann nicht auf alle Dienste dort ohne VPN zugreifen. (Gab es vor ein paar Tagen schon) Ich schreibe denen, dass es heute wieder das gleiche Problem wie im letzten Ticket gibt und meine IP Zuhause sich nicht geändert hat. Antworten: "Wie lautet denn die IP mit der sie nicht zugreifen können." Schreib ich denen... 3 Stunden später: "von dieser IP gibt es immer wieder komische Aktivitäten auf unser Server" Komische Aktivitäten? Ist das jetzt ein Begriff in der Netzwerkwelt, der mir noch nicht geläufig ist? Komische Aktivitäten? WTF. Allmählich schwindet meine sehr gute Meinung zu diesem Anbieter. Ich habe aber erstmal nach Ports, Domains und Protokoll gefragt. Ich will da ja gerne mithelfen, aber mit "komische Aktivitäten" komme ich damit nicht weit. <a href="https://punk.cyber77.de/tags/ITsupport" rel="nofollow noopener" target="_blank">#ITsupport</a>

Paul KaterWindows 11 is so amazing. User reports that suddenly items in the start popup don't respond when being clicked. Also adding comments to JIRA tickets don't work.10 minutes later, with no changes at all, everything works again.<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITsupport</a> <a href="https://writing.exchange/tags/Windows11" class="mention hashtag" rel="nofollow noopener" target="_blank">#Windows11</a>

DarkRatSource: <a href="https://bsky.app/profile/threeratmoon.bsky.social/post/3lvk5lf5rg22f" rel="nofollow noopener" translate="no" target="_blank">https://bsky.app/profile/threeratmoon.bsky.social/post/3lvk5lf5rg22f</a><a href="https://chaosfurs.social/tags/rats" class="mention hashtag" rel="nofollow noopener" target="_blank">#rats</a> <a href="https://chaosfurs.social/tags/itsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#itsupport</a>

Paul KaterCustomer: can you create an info page with the password policy for our mobile devices? Me: Sure. What are the policies? Customer: Ehm...<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITsupport</a>

Magical CatMy wife recently had to use <a href="https://mastodon.online/tags/gmail" class="mention hashtag" rel="nofollow noopener" target="_blank">#gmail</a>, even she mostly use mailbox now. So what the user experience? The big "ui blocker" with "We are pushing <a href="https://mastodon.online/tags/aiGemini" class="mention hashtag" rel="nofollow noopener" target="_blank">#aiGemini</a> into your throat!" and for Her reaction was something between fear, "what the fuck?" scream, and "Dear, how to close that without agreeing for this shit?" frustrated question. And this crap and UX catastrophe happens somehow only at one of our devices. I explained way for Her to do that thing without gmail. Just a case of in-family <a href="https://mastodon.online/tags/ITSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITSupport</a>.

Paul KaterReally. Some people are born to be stupid.Me: Please press ctrl-k Customer: It doesn't work. Me: Please hold down the ctrl key, press k, release the ctrl key. Customer: it worked!<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITsupport</a> (Do they do this on purpose or do they only use a phone at home?)

AnnaWhy do <a href="https://aus.social/tags/printers" class="mention hashtag" rel="nofollow noopener" target="_blank">#printers</a> stop working when you need them?I rarely use mine because I’m so sick but I really need to copy and print these documents.Worked fine last time I used it several months ago now it’s randomly not feeding paper? WTF. Not been connected online so no remote access from manufacturer.I have nobody to fix it. No energy to do myself I’m so exhausted <a href="https://aus.social/tags/Tech" class="mention hashtag" rel="nofollow noopener" target="_blank">#Tech</a> <a href="https://aus.social/tags/TechSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#TechSupport</a> <a href="https://aus.social/tags/ITSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITSupport</a> <a href="https://aus.social/tags/Syste" class="mention hashtag" rel="nofollow noopener" target="_blank">#Syste</a> <a href="https://aus.social/tags/TechCommunity" class="mention hashtag" rel="nofollow noopener" target="_blank">#TechCommunity</a> <a href="https://aus.social/tags/HelpDesk" class="mention hashtag" rel="nofollow noopener" target="_blank">#HelpDesk</a>

Futuristic Robert [KJ5ELX] :donor:Quick memes for those in the know. <a href="https://infosec.exchange/tags/itsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#itsupport</a> <a href="https://infosec.exchange/tags/ansys" class="mention hashtag" rel="nofollow noopener" target="_blank">#ansys</a> <a href="https://infosec.exchange/tags/it" class="mention hashtag" rel="nofollow noopener" target="_blank">#it</a>

JudithI may have resolved the problem.Excel.exe was responsible for that message. This was easily spotted in Task Manager. I found that .ods was associated with Excel. The spreadsheets I was working with were .xlsx which was associated with LibreOffice Calc. When I changed the .ods association to LibreOffice Calc the annoying OneDrive message no longer popped up.Thanks to everyone who offered suggestions. I've learned a few useful things today, including seeing how much MS bloatware I need to uninstall!<a href="https://mastodonapp.uk/tags/TechHelp" class="mention hashtag" rel="nofollow noopener" target="_blank">#TechHelp</a> <a href="https://mastodonapp.uk/tags/FediHelp" class="mention hashtag" rel="nofollow noopener" target="_blank">#FediHelp</a> <a href="https://mastodonapp.uk/tags/ITSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITSupport</a> <a href="https://mastodonapp.uk/tags/Microsoft" class="mention hashtag" rel="nofollow noopener" target="_blank">#Microsoft</a>

JudithHow do I stop this b*st*rd message?I am using Windows 11. I do not login with a <a href="https://mastodonapp.uk/tags/Microsoft" class="mention hashtag" rel="nofollow noopener" target="_blank">#Microsoft</a> account. I use <a href="https://mastodonapp.uk/tags/LibreOffice" class="mention hashtag" rel="nofollow noopener" target="_blank">#LibreOffice</a> but have various leftover bits of Microsoft Office which was installed when I got the computer.I have tried to disable Copilot. I have no Microsoft stuff running at start-up apart from Defender.I'm getting well p*ssed off with this. 😠 <a href="https://mastodonapp.uk/tags/TechHelp" class="mention hashtag" rel="nofollow noopener" target="_blank">#TechHelp</a> <a href="https://mastodonapp.uk/tags/FediHelp" class="mention hashtag" rel="nofollow noopener" target="_blank">#FediHelp</a> <a href="https://mastodonapp.uk/tags/ITSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITSupport</a>

UrsaYou know what I'd like? A cable labeling standard that requires the transmission and power protocols to be on the body of the connector or cable length.So I dont have to spend 2 days trying to figure out that my PS5 wont send 4k to my tv via receiver because the HDMI isnt 2.0IT IS NOT REASONABLE TO HAVE A SPEC SHEET AVAILABLE FOR A CABLE. PUT THAT INFO ON THE GODDAMN CABLE.<a href="https://mas.to/tags/ITSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITSupport</a> <a href="https://mas.to/tags/technology" class="mention hashtag" rel="nofollow noopener" target="_blank">#technology</a>

dave-ïnïtïvFunFact: Ein Rechnerneustart löst 90 % aller Probleme und geht schneller als ein Ticket zu schreiben. <a href="https://chaos.social/tags/ITSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITSupport</a>

Paul KaterCustomer: {thing} still isn't working. Me: did you follow the instructions I sent you for {thing}? Customer: No. I'm not a technician. Me: You should have told me sooner.Let's do this over teams then. Customer: No. I'll wait until Thursday. Maybe {thing} works then.<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITsupport</a>

Paul KaterWorking in IT...<a href="https://writing.exchange/tags/IT" class="mention hashtag" rel="nofollow noopener" target="_blank">#IT</a> <a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITsupport</a>

Kevin Karhan :verified:<a href="https://indieweb.social/@hodyroff" class="u-url mention" rel="nofollow noopener" target="_blank">@hodyroff</a> <a href="https://mitexleo.one/@ml" class="u-url mention" rel="nofollow noopener" target="_blank">@ml</a> Again: I don't deny that featureset nor that they ain't a compelling offer...<ul><li>It's just that I don't need a complete suite to handle an entire <a href="https://infosec.space/tags/RemoteDesktop" class="mention hashtag" rel="nofollow noopener" target="_blank">#RemoteDesktop</a> - centric <a href="https://infosec.space/tags/ITsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITsupport</a> business.</li></ul>I just need a basic remote desktop at most, because anything else works with <a href="https://infosec.space/tags/SSH" class="mention hashtag" rel="nofollow noopener" target="_blank">#SSH</a> for me...

Paul KaterCustomer: Do you have a bitlocker key for my laptop? I send key Customer: Doesn't work Me: this is the only key I have for your laptop Customer: it's not my laptop but another one. Me: Whose laptop? Customer: Noor Me: There are 3 Noors working there. Which Noor? Customer: She is sitting next to me.We have a winner...<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITsupport</a>

Paul KaterContacted Microsoft about odd double entries in Intune complianceTechnician asked for a HAR file (web browser debug file). This has NOTHING to do with it but I sent him one... 🤪 <a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITsupport</a>

Paul KaterAlways fun to figure out something you have never done before. While standing near the controller of a potato processing machine.<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITsupport</a>

Paul KaterCreated a support ticket with Microsoft. MADE IT CLEAR that I don't work on Friday nor coming Monday. Yes, IN ALL CAPS.I assume they will call tomorrow and/or Monday. This has failed before.<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITsupport</a>

Paul KaterI just used this word:labelprinterpcuserwachtwoordI'm cool like that.<a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#ITsupport</a>

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