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#itsupport

2 posts2 participants0 posts today
nocci [cyberpunk'd]<p><span>Orrrr... mein einer Hoster macht mich fuchsig.<br><br>Kann nicht auf alle Dienste dort ohne VPN zugreifen.<br>(Gab es vor ein paar Tagen schon)<br><br>Ich schreibe denen, dass es heute wieder das gleiche Problem wie im letzten Ticket gibt und meine IP Zuhause sich nicht geändert hat.<br><br>Antworten: "Wie lautet denn die IP mit der sie nicht zugreifen können."<br><br>Schreib ich denen... <br><br>3 Stunden später:<br>"von dieser IP gibt es immer wieder komische Aktivitäten auf unser Server"<br><br>Komische Aktivitäten? <br>Ist das jetzt ein Begriff in der Netzwerkwelt, der mir noch nicht geläufig ist?<br><br>Komische Aktivitäten? WTF.<br>Allmählich schwindet meine sehr gute Meinung zu diesem Anbieter.<br><br>Ich habe aber erstmal nach Ports, Domains und Protokoll gefragt.<br>Ich will da ja gerne mithelfen, aber mit "komische Aktivitäten" komme ich damit nicht weit.<br><br></span><a href="https://punk.cyber77.de/tags/ITsupport" rel="nofollow noopener" target="_blank">#ITsupport</a></p>
Paul Kater<p>Windows 11 is so amazing.<br>User reports that suddenly items in the start popup don't respond when being clicked. Also adding comments to JIRA tickets don't work.</p><p>10 minutes later, with no changes at all, everything works again.</p><p><a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>ITsupport</span></a> <a href="https://writing.exchange/tags/Windows11" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Windows11</span></a></p>
DarkRat<p>Source: <a href="https://bsky.app/profile/threeratmoon.bsky.social/post/3lvk5lf5rg22f" rel="nofollow noopener" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">bsky.app/profile/threeratmoon.</span><span class="invisible">bsky.social/post/3lvk5lf5rg22f</span></a></p><p><a href="https://chaosfurs.social/tags/rats" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>rats</span></a> <a href="https://chaosfurs.social/tags/itsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>itsupport</span></a></p>
Paul Kater<p>Customer: can you create an info page with the password policy for our mobile devices?<br>Me: Sure. What are the policies?<br>Customer: Ehm...</p><p><a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>ITsupport</span></a></p>
Magical Cat<p>My wife recently had to use <a href="https://mastodon.online/tags/gmail" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>gmail</span></a>, even she mostly use mailbox now.<br>So what the user experience? The big "ui blocker" with "We are pushing <a href="https://mastodon.online/tags/aiGemini" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>aiGemini</span></a> into your throat!" and for Her reaction was something between fear, "what the fuck?" scream, and "Dear, how to close that without agreeing for this shit?" frustrated question. <br>And this crap and UX catastrophe happens somehow only at one of our devices.<br>I explained way for Her to do that thing without gmail.<br>Just a case of in-family <a href="https://mastodon.online/tags/ITSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>ITSupport</span></a>.</p>
Paul Kater<p>Really. Some people are born to be stupid.</p><p>Me: Please press ctrl-k<br>Customer: It doesn't work.<br>Me: Please hold down the ctrl key, press k, release the ctrl key.<br>Customer: it worked!</p><p><a href="https://writing.exchange/tags/ITsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>ITsupport</span></a> </p><p>(Do they do this on purpose or do they only use a phone at home?)</p>
Anna<p>Why do <a href="https://aus.social/tags/printers" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>printers</span></a> stop working when you need them?</p><p>I rarely use mine because I’m so sick but I really need to copy and print these documents.</p><p>Worked fine last time I used it several months ago now it’s randomly not feeding paper? WTF.<br>Not been connected online so no remote access from manufacturer.</p><p>I have nobody to fix it. No energy to do myself I’m so exhausted </p><p><a href="https://aus.social/tags/Tech" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Tech</span></a> <a href="https://aus.social/tags/TechSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechSupport</span></a> <a href="https://aus.social/tags/ITSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>ITSupport</span></a> <a href="https://aus.social/tags/Syste" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Syste</span></a> <a href="https://aus.social/tags/TechCommunity" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechCommunity</span></a> <a href="https://aus.social/tags/HelpDesk" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>HelpDesk</span></a></p>
Continued thread

I may have resolved the problem.

Excel.exe was responsible for that message. This was easily spotted in Task Manager.
I found that .ods was associated with Excel.
The spreadsheets I was working with were .xlsx which was associated with LibreOffice Calc.
When I changed the .ods association to LibreOffice Calc the annoying OneDrive message no longer popped up.

Thanks to everyone who offered suggestions. I've learned a few useful things today, including seeing how much MS bloatware I need to uninstall!

#TechHelp
#FediHelp
#ITSupport
#Microsoft

You know what I'd like? A cable labeling standard that requires the transmission and power protocols to be on the body of the connector or cable length.

So I dont have to spend 2 days trying to figure out that my PS5 wont send 4k to my tv via receiver because the HDMI isnt 2.0

IT IS NOT REASONABLE TO HAVE A SPEC SHEET AVAILABLE FOR A CABLE. PUT THAT INFO ON THE GODDAMN CABLE.

#ITSupport
#technology

Customer: {thing} still isn't working.
Me: did you follow the instructions I sent you for {thing}?
Customer: No. I'm not a technician.
Me: You should have told me sooner.Let's do this over teams then.
Customer: No. I'll wait until Thursday. Maybe {thing} works then.

Customer: Do you have a bitlocker key for my laptop?
I send key
Customer: Doesn't work
Me: this is the only key I have for your laptop
Customer: it's not my laptop but another one.
Me: Whose laptop?
Customer: Noor
Me: There are 3 Noors working there. Which Noor?
Customer: She is sitting next to me.

We have a winner...